GAMBARAN KUALITAS PELAYANAN KESEHATAN POLIKLINIK LEMBAGA PEMASYARAKATAN KLAS II A PEKANBARU
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Date
2012-11-20
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Abstract
Abstract
Prisoner as other community members have the same rights as other
people in obtaining optimal health. Inside the prison, the realm of health handling
cannot be disregarded, it’s for all prisoner always be in good condition and good
physics. The aim of this research was to see health service care for prisoners and
to analys health service by SWOT analysis in Prison II Class A Pekanbaru. This
research method used descriptive quantitative approach through questionnaires
inmate perceptions about the quality of health care through polyclinic and
qualitative approaches SWOT analysis on health care polyclinic. The results of
the five dimensions of service quality were good enough, which is only 3 (three) of
16 (sixteen) items that otherwise were not satisfied by the prisoner, the conditions
of the room clinic, regular health checks, the alertness of officers came to the
block if there are sick prisioner . In the SWOT analysis, procurement of medicines
was a strength, but the number of health personnel and facilities remains a
weakness. Health counseling for inmates an opportunity while overcapacity are
still a threat in the health care polyclinic.
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Keywords
prisoner, health care, polyclinic