ANALISIS SENTIMEN ULASAN PENGGUNA APLIKASI GRAB MENGGUNAKAN METODE MAXIMUM ENTROPY

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dc.contributor.authorMuslim, M.
dc.contributor.supervisorYolanda, Anne Mudya
dc.date.accessioned2024-02-03T08:25:24Z
dc.date.available2024-02-03T08:25:24Z
dc.date.issued2023-10
dc.description.abstractUser satisfaction with Grab's services can be reviewed through reviews on the Google Play Store site in the form of ratings and comments. Reviews on the Google Play Store site can be used as a reference for Grab companies to better understand user needs. The purpose of this study is to find out an overview of the classification of positive sentiment and negative sentiment from the Grab application based on reviews from the Google Play Store site using the sentiment analysis method with the maximum entropy approach method. Maximum Entropy aims to obtain the best probability value that is close to reality and able to provide maximum value. Classification using the maximum entropy algorithm resulted in an accuracy of 77.53% and a sensitivity value of 84.74% on the Grab application.en_US
dc.description.sponsorshipFakultas Matematika dan Ilmu Pengetahuan Alam Universitas Riauen_US
dc.identifier.citationPerpustakaanen_US
dc.identifier.otherElfitra
dc.identifier.urihttps://repository.unri.ac.id/handle/123456789/11293
dc.language.isoenen_US
dc.publisherElfitraen_US
dc.subjectGraben_US
dc.subjectGoogle Play Storeen_US
dc.subjectMaximum Entropyen_US
dc.titleANALISIS SENTIMEN ULASAN PENGGUNA APLIKASI GRAB MENGGUNAKAN METODE MAXIMUM ENTROPYen_US
dc.title.alternativeElfitraen_US
dc.typeArticleen_US

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