PELAYANAN UMUM RUMAH SAKIT PETALA BUMI DI KOTA PEKANBARU
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Date
2013-01-28
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Abstract
ABSTRACT
The existence Petala Private Hospital or the Hospital is anticipating Petala
Earth Pekanbaru Riau public health services are increasingly difficult to obtain
health services organized by the government, therefore the initiative of the
regional government of Riau Province who initially wanted to facilitate health
services for civil servants region, the Hospital was established Petala Earth today
expanded its services to the general public, along with the establishment of the
Hospital building Petala Earth is located at Jalan Sotomo Pekanbaru.
To maintain the existence of the Earth's Hospital Petala partly subsidized
by the Government of Riau and partly the result of his own business again, but
this condition is not expected to be forever, then one time subsidy will be reduced
due to increased number of patients seeking treatment at the Hospital Petala Earth
This is how the key is health care to the patient, how the Earth's Hospital Petala
can give satisfaction to the customers, because the more satisfied people treated at
the Hospital of the Earth Petala the more the patients who came for treatment and
the greater the level of the company.
This study aims to determine the level of public satisfaction with the
services at the Hospital Petala Earth, refers to the concept Tjiptono (2004: 146), is
the level of satisfaction feelings after comparing the performance (results) that he
felt his expectations. By taking the 40 respondents who are and have been treated
at the Hospital of the Earth as a aksindel Petala result that the level of satisfaction
of treatment responders who received health care from the category fairly satisfied
only slight constraints PNS care in patients treated more than public patients, by It
is recommended to public patients, therefore it is suggested by the leadership of
the Hospital Pekanbaru Petala Earth is no longer such unfair treatment.
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Keywords
Pelayanan publik, Rumah Sakit, Kepuasan