STUDI MODEL ANTRIAN M/M/m DAN OPTIMALISASI PELAYANAN TELLER PADA BANK MANDIRI KCP PEKANBARU A. YANI

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dc.contributor.authorAleksander, Meksi
dc.date.accessioned2013-01-26T04:29:09Z
dc.date.available2013-01-26T04:29:09Z
dc.date.issued2013-01-26
dc.description.abstractThe research was conducted at the Mandiri Bank KCP Pekanbaru A. Yani in order to determine significant differences the average number of customers and the average waiting time in the system and the queue of Split Decision System. As well as the significance and probability of no customers in the system utilization teller services from Split Decision Systems at Mandiri Bank Pekanbaru KCP Ahmad Yani. Data was collected with a probability sampling technique by random sampling, so the data were taken at random in the queuing system is running at 10:00 to 12:00 and 13:00 to 15:00 hours on weekdays based on observations. Observation is by observing and measuring the amount of the average customer arrival (x) and the average number of customers served (μ) in a period of time (hours) in the queuing system. The results of the test sample t test showed that there were significant differences in the average number of customers and the utility both in the system and in the queue of Split Decision System. This is indicated the t value is smaller than the table t, and no significant difference on average waiting time and the probability of no customers in both the system and the queue of Split Decision System. This is indicated the t value greater t table is obtained, and for the number of teller enabled to obtain the optimal cost is 7 teller’s for a transaction < 25 million and 4 teller’s for a transaction > 25 million in the Mandiri Bank..en_US
dc.description.sponsorshipLiswar Hamid,Iwan Nauli Daulayen_US
dc.identifier.urihttp://repository.unri.ac.id:80/handle/123456789/1641
dc.language.isootheren_US
dc.subjectqueuing theoryen_US
dc.subjectwaiting timeen_US
dc.subjectutilization telleren_US
dc.subjectSplit Decision sytemen_US
dc.titleSTUDI MODEL ANTRIAN M/M/m DAN OPTIMALISASI PELAYANAN TELLER PADA BANK MANDIRI KCP PEKANBARU A. YANIen_US

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