FACTORS THAT INFLUENCE STUDENTS' SATISFACTION AT RIAU UNIVERSITY

Abstract

This study investigated the correlation of perception of the teaching and learning quality with students’ satisfaction at the University of Riau. The goals are to identify the perception of the quality of teaching and its correlation with the students’ satisfaction to improve the quality of higher education. This study used survey method involving 387 students as a sample at Riau University. Instruments of teaching and learning quality consisted of 9 dependent variables and 1 dependent variable, students’ satisfaction. The findings were analyzed by descriptive method, ttest, correlation and regression. The findings of the study shows that students’ perception of teaching quality is at medium level, while the students’ satisfaction are also at medium level. Inferential analysis showed that there are differences on perception of teaching and learning quality based on gender and long periode of study, and the major of study in education. Correlation Analysis showed those students’ perception of teaching and learning quality has positive correlation with students’ satisfaction, while regression test shows that there are positive contributions of 9 variables of teaching and learning quality to s students’ satisfaction. Researchers provide recommendations that university need to know the needs students in the teaching and learning of either physical or method in building better relationships with university students and among students in order to enhance the quality of higher education.