Abstract:
Google classroom is one of the learning media that is being widely used during this
pandemic. Good learning media will give satisfaction to users. The purpose of this
study was to measure the level of satisfaction of Google Classroom users at the
University of Riau. This research uses the PIECES method (view from the side of
Performance, Information, Economic, Control and Security, Efficiency, Service).
The research subjects were 300 (three hundred) people, namely active students at
the University of Riau who had used google classroom during lectures. Based on
the results of the overall calculation, the user satisfaction index (IKP) is 76.49%.
