PELAYANAN PUBLIK DALAM PENGURUSAN PASPOR PADA KANTOR IMIGRASI KELAS II RANAI KABUPATEN NATUNA TAHUN 2009-2011

Abstract

The immigration office is one element in implementing government provides services in the management of passport. In particular the implementation of the immigration service passport at the Immigration Office Class II Ranai Natuna Regency is still much that is not in accordance with applicable regulations. This study aims to determine the implementation of the public service in the administration or passport at the Immigration Office Class II Ranai Natuna and determine the factors that hinder the implementation of the public service. This research is a qualitative descriptive approach. Sources of data obtained from studies using techniques informant interviews and observation documentation. The data were analyzed qualitatively that comes with supporting tables and the results of interviews with the research resources. The results prove that the overall implementation of the public service for a passport at the Immigration Office Class II Ranai are in accordance with the procedures for service, but has not been going well. Seen from the aspect of cost could reach Rp. 600,000 and up to one week. From the aspect of infrastructure, buildings getting better but is not supported by the existence of other supporting infrastructure such as operational vehicles, computers and so forth. From the aspect of competence SDA, the quantity is very less and the quality is still not able to demonstrate technical ability as evidenced by the persistence of the delegation of authority to force an incompetent (honor or internship). While aspects of the suitability of the applicant's passport service in the hope of also not been able to prove that the service has been running well, this is evidenced by the delay in the manufacture and returning passports. Factors that hinder the implementation of common services in the passport at the Immigration Office Class II Ranai Natuna regency consists of internal and external factors; internal factors, including: the low quantity and quality of human resources available, technical disruptions in service, the problem of touts and service bureau that has a relationship with the individual employee as well as the lack of a means of socialization. While external factors, consisting of: brokers set prices relatively high, and the lack of public awareness to implement service patterns are orderly and clean (do not use the services of brokers).