Abstract:
The immigration office is one element in implementing government provides services in the
management of passport. In particular the implementation of the immigration service passport at the
Immigration Office Class II Ranai Natuna Regency is still much that is not in accordance with
applicable regulations. This study aims to determine the implementation of the public service in the
administration or passport at the Immigration Office Class II Ranai Natuna and determine the
factors that hinder the implementation of the public service.
This research is a qualitative descriptive approach. Sources of data obtained from studies
using techniques informant interviews and observation documentation. The data were analyzed
qualitatively that comes with supporting tables and the results of interviews with the research
resources.
The results prove that the overall implementation of the public service for a passport at the
Immigration Office Class II Ranai are in accordance with the procedures for service, but has not
been going well. Seen from the aspect of cost could reach Rp. 600,000 and up to one week. From the
aspect of infrastructure, buildings getting better but is not supported by the existence of other
supporting infrastructure such as operational vehicles, computers and so forth. From the aspect of
competence SDA, the quantity is very less and the quality is still not able to demonstrate technical
ability as evidenced by the persistence of the delegation of authority to force an incompetent (honor
or internship). While aspects of the suitability of the applicant's passport service in the hope of also
not been able to prove that the service has been running well, this is evidenced by the delay in the
manufacture and returning passports. Factors that hinder the implementation of common services in
the passport at the Immigration Office Class II Ranai Natuna regency consists of internal and
external factors; internal factors, including: the low quantity and quality of human resources
available, technical disruptions in service, the problem of touts and service bureau that has a
relationship with the individual employee as well as the lack of a means of socialization. While
external factors, consisting of: brokers set prices relatively high, and the lack of public awareness to
implement service patterns are orderly and clean (do not use the services of brokers).
