The study was conducted in PT. Jaya Proteksi Pekanbaru branch to analyze the
influence of dimension, empathy, reciprocity and trust in costumer satisfaction. The study
population was fire insurance of Jaya Proteksi ...
Data the used is primary data and data of skunder. accurate to variable consist of komitmen, trust. Analysis the used is descriptive analysis and simple linear regression analysis by using program aid of SPSS version 17. ...