PERAN KOMUNIKASI PIMPINAN DALAM MENIGKATKAN KINERJA PEGAWAI DI KANTOR PELAYANANAN PAJAK PRATAMA BANGKINANG

Abstract

All of organization activities is based on communication to achieve the goal. The organization needing arrangement about job description, way to works, relantionship between one job to another job, one personal to other personal under controls of the leader. The goals in research on role of leadership communication in Kantor Pelayanan Pajak Pratama Bangkinang are to know the role of leadership communication to improve employees performance and to know what the supporting and inhibiting factors of leadership communication in improving employees performance. Research using description qualitative method. Source of main data trought interview on employees, the secondary data having source from documentation from general description, organization structure, and the role and the function in each section of Kantor Pelayanan Pajak Pratama Bangkinang. Data analysis technique in this research using data reduction component, data presentation, redemption, and conclusion trial. Whereas, data validity technique trought participation extension and triangulation. Result of research indicates that communication leader has a role in improving employees performance in Kantor Pelayanan Pajak Pratama Bangkinang. This thing is seen as role of head officer on taking decisions, controling conflicts, building up the team, as the vision role, motivating, and as the presenting of information. This research showed that the supporting factors of the role of leadership communication are knowledges of the leader, leadership communication ability, availablity of infrastucture, and openess communication. The inhibiting factors are employees knowledges, leadership experience, skill and human resources, invulnerable and employee’s culture, unclearness of job desription, and tendency to cover feeling of employees.