Analisis Kinerja Pelayanan Perusahaan Daerah Air Minum (PDAM) Kota Dumai

Abstract

Performance is the level of achievement of organizational goals. Services provided by the government should give priority service to the community of government officials are no exception Regional Water Company (PDAM) Dumai city. Based on the researcher wishes to conduct a descriptive study of the performance of the Regional Water Company services the town of Dumai. The problem in this study is how the performance of the Regional Water Company service Dumai town and factors - factors that affect the performance of services Regional Water Company (PDAM) of Dumai city. The concept of the theory is the theory that the author of Saduwasistiono performance: productivity, quality of service, responsibility. Factors - factors affecting Capital Resources is a factor, a factor of Human Resources and Technology Resource factors. This study uses qualitative research methods to study descriptive data. In collecting the data, researchers used interviews and observation techniques. These results indicate that the performance of the public service by the Regional Water Company Dumai city is poor. In addition, there is a factor of capital resources, human resource factor and resource factors that impact the performance of the technology