PELAKSANAAN PELAYANAN PADA PERUSAHAAN DAERAH AIR MINUM (PDAM) TIRTA KAMPAR DI BANGKINANG

Abstract

This research is done in Perusahaan Daerah Air Minum (PDAM) Tirta Kampar Bangkinang. Setting of the problem is how services are implemented in PDAM Tirta Kampar in Bangkinang. The purpose of this research is to find out implementationof service in PDAM Tirta Kampar in Bangkinang and to find out the obstacles found. Writer use kuantitative descriptive analysis method and some theories about services implementation. Indicator used of this research are Tangibles, emphaty, reliability, responsiveness, and assurance as measurement of services implementation in PDAM Tirta Kampar Bangkinang. Data collecting technique is done by interview and quisioner. Sampling is done by sampling accidental. Data sources isdevided in to two: primary, which is gotten from questioner and interview. Another one is secondary data, which is gotten from documents in PDAM Tirta Kampar Bangkinang. The result shows that services in PDAM Tirta Kampar in Bangkinang is categorized as good enough.