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Browsing by Subject "Word of Mouth"

Browsing by Subject "Word of Mouth"

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  • Suki, Norazah Mohd; SukI, Norbayah Mohd; Eranza, Datu; Razali, Datu; Sasmita, Jumiati (2014-02-18)
    This study aimed to examine the effects of aspects of airline service quality, such as airline / terminal tangibles and empathy on levels of customer satisfaction with service quality. The relationship between these levels ...

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