Browsing by Author "Sari, Mayang"

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    IMPLEMENTASI FRAMEWORK COBIT 2019 DAN ISO/IEC 27001 UNTUK EVALUASI KINERJA TATA KELOLA TEKNOLOGI INFORMASI DI PERUMDAM TIRTA SIAK PEKANBARU
    (Elfitra, 2023-04) Sari, Mayang; Andriyani, Yanti
    Perumdam Tirta Siak Pekanbaru is a regionally owned company (BUMD) in the field of community drinking water services in Pekanbaru City that has a mission to improve company performance that is oriented towards excellent service so that it can become a service business unit that the Pekanbaru City Government can be proud of. It can be achieved in various ways, one of which is the application of information technology that is effective, efficient, and aligned with company goals. However, Perumdam Tirta Siak Pekanbaru has never conducted a specific assessment of the level of IT governance capability. This study aims to determine the current and expected level of information technology governance capability in the APO14 - Managed Data and BAI06 - Managed IT Changes processes and provide recommendations for improvements using the COBIT 2019 framework and ISO/IEC 27001. This research indicates that the capability level of APO14 – Managed Data and BAI06 – Managed IT Changes processes is at level 2, while the expectation level obtained through design factor analysis is at levels 3 and 4. It shows that there is a gap between the current and expected levels. This research identifies recommendations for improvement that highlight the formulation of IT Standard Operating Procedures (SOP), especially in the processes of managing the life cycle of data, archiving, retention, and backup, as well as managing IT and documentation changes at Perumdam Tirta Siak Pekanbaru. Implementation of the recommendations will create effective governance that aligns with company goals.