Browsing by Author "SIHOMBING, HERMES"

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    ANALISIS KUALITAS PELAYANAN PADA COFFEE SHOP HOTEL PANGERAN PEKANBARU
    (2013-06-27) SIHOMBING, HERMES
    This research is done in Coffee Shop Hotel Pangeran Pekanbaru. Setting of the problem is how services are implemented in Coffee Shop Hotel Pangeran Pekanbaru. The purpose of this research is to find out implementation of service in Coffee Shop Hotel Pangeran Pekanbaru and to find out the obstacles found. Writer use kuantitative descriptive analysis method and some theories about services implementation. Indicator used of this research are tangibles, emphaty, reliability, responsiveness, and assurance as measurement of services implementation in Coffee Shop Hotel Pangeran Pekanbaru. Data collecting technique is done by interview and quisioner. Sampling is done by sampling accidental. Data sources isdevided in to two: primary, which is gotten from questioner and interview. Another one is secondary data, which is gotten from documents in Coffee Shop Hotel Pangeran Pekanbaru. The result shows that services in Coffee Shop Hotel Pangeran Pekanbaru is categorized as good enough