Browsing by Author "Anggara, Bayu"

Now showing 1 - 2 of 2
  • No Thumbnail Available
    Item
    KUALITAS PELAYANAN KARYAWAN BAR & LOUNGE PADA HOTEL PANGERAN PEKANBARU
    (2013-01-16) Anggara, Bayu
    Abstract Service is an activity or a sequence of events that occur in direct interaction between a person with another person or substitutable by serving machine, and provides satisfactory for the customers/ guests. Sulistiyono (2006) says that the elements that shape up service quality is a combination of human qualities that are mirrored by the attitude or self behavior during interacting with the customers. But components and service elements are difficult to be itemized, so in other words, service is related in line with process, where products consumed by customers is sense of experience. This research aims to figure out the of quality service provided by Bar & Lounge employee towards Hotel Pangeran guest satisfactory. Along with the guest response or impression about the excellent service that has been provided. More over to find out how big is the perceived satisfaction from Bar & Lounge Hotel Pangeran Pekanbaru service. Research methods in this study is a descriptive analysis based on data obtained from the respondents. This research uses the concept (Zeithaml, 2004), saying to facilitate the assessment and measurement of quality service, therefore developed a quality service measuring tool called SERVQUAL (Service Quality). SERVQUAL is a multi scale items which can be used to measure customer perception of the quality service which includes: Tangibles, Reliability, Responsiveness, Assurance and Emphaty. Based from the previous explanation of the research result deliberated, the author conclusions concerning Bar & Lounge Pangeran Hotel Pekanbaru service quality was average satisfactory. It is noticed from the acquisition of each of the guest satisfaction assessment authors describe in the question form of research which has been distributed to respondents at Bar & Lounge Hotel Pangeran Pekanbaru.
  • No Thumbnail Available
    Item
    Perbedaan Hasil Belajar Kognitif Fisika Siswa Dengan Penerapan Pembelajaran Menggunakan LKS Konstruktivisme Dan Konvensional
    (2013-06-26) Anggara, Bayu; Rahc
    The purpose of this research to know the difference physics cognitive learning outcome in the class that using Constructivism Student Worksheet with class that using the Conventional Student Worksheet learning on class XI Science SMA Negeri 8 Pekanbaru academic year 2012/2013 subject matterial of Static Fluid. This research was conducted with the design using two groups: experimental class and control class. Data collection instruments cognitive achievement test given after the objective form of the learning process. Data were analyzed through descriptive and inferential analysis. Descriptive analysis of the results based on the criteria absorption, mastery learning and mastery learning indicators derived cognitive learning outcomes of students in physics class using Constructivism Student Worksheet lower than class using Conventional Student Worksheet because they are unfamiliar. Inferential analysis through the calculation of statistical values obtained Two Independent Samples Test of significance > 0,05 or 0,229 > 0,05. Based on criteria of hypothesis testing used Independent Samples Test, Ho is accepted, so there is no difference between the outcomes of students cognitive learning physics class XI Science SMAN 8 Pekanbaru are using Constructivism Student Worksheet by using the Conventional Student Worksheet level of 95%.