Abstract:
This studi was aimed to investigate the performance of medical personel at public health
center (Puskesmas) in serving the customer who has following family planning program (KB).
Family planning program is intended to help couples or individual family planning in
achieving the goal of reproduction in a responsible manner in order to build a small happy
prosperous family. The sample in this study were all employees of the Public Health Center
(Puskesmas) Rumbio Jaya and people who used this health service facility for about 77
respondent. The data was taken by using questionnaire, interview guide, and observation. The
result findings showed that the effectiveness of public services in health centers of Rumbio
Jaya Kampar as presented as good in criteria. The most influencing cases in the
implementation of the family planning program in the Rumbio District are communication
and resources, while the terms of the disposition / attitude of the implementers and
bureaucratic structures was categorized as not run well. Besides, there were other factors
that affect the implementation of family planning programs, such as the lack of traditional
leaders’ and religious leaders’ participation and support in the Rumbio District
