Abstract:
Hospital must give health service that originate with minimal standard of
service of hospital. Realization of minimal standard of service of hospital must do
at all of unit service. Pharmacy service is a direct service and be responsible to
patient that related with pharmacy product to get sure output for raise quality of
life of patient. For that purpose, must have to evaluation of service realization
that originate from the standard of minimal service. This research aimed to
evaluate the service realization at outpatient pharmacy at RSUD Sawahlunto.
This research use method an qualitative and quantitative description quota
sampling study in 138 respondents. To get describe of waiting time of medicine
preparation and costumers satisfaction, research uses a questionnaire that
calculated using SPSS program. From the research it was found that waiting time
for preparation finished drug 5,4 minutes for each medicine, waiting time for
preparation personalized drug 13 minutes and 2 seconds for each medicine,
waiting time for preparation finished drug 20,1 minutes for each recipe, and
waiting time for preparation personalized drug 32,8 minutes for each recipe.
From the research it was found that the number of costumers satisfaction is
81,9%.
