Pengaruh Strategi Experiential Marketing Terhadap Loyalitas Konsumen (Studi Pada RM Pondok Gurih Pekanbaru)

Abstract

Pondok Gurih Restaurant is one of the medium scale restaurant in Pekanbaru since 1994, and is facing increasing competition. Therefore RM. Pondok Gurih use experiential marketing strategy to gain the loyalty customers. The purpose of this study is to analyze the influence of experiential marketing strategy to customer loyalty. This study uses quantitative descriptive with correlation technique which is data collected through questionnaire method from 96 respondents. Then, performed a simple regression analysis of data obtained. Results of research and hypothesis testing shows that there is significant positive between experiential marketing strategy and customer loyalty in RM. Pondok Gurih. Through coefficient determination test in this study prove of experiential marketing strategy influence the customer loyalty of 33,3 percent and the rest of 66,7 percent influenced by other factors