Abstract:
Result of survey on PDAM Tirta Kampar show that many customers complained of unsatisfactory service. This is due to the performance of taps that are not optimal, so that service to the customer felt also not optimal. This study aimed to find out the problems faced by PDAM Tirta Kampar. Problem analysis is performed to determine the level of success PDAM performance by Kepmendagri No. 47 Year 1999 on Guidelines for Assessment of Regional Water Company. Aspects that affect the performance of taps include: financial, operational and administrative aspects, thus obtained PDAM excellent condition, good, fair, less, and not well.
PDAM Tirta performance results shows Kampar success rate simply by weighting the value of >45-60, the value in 2009 was 45.74, and in 2010 was 46.49. Among other causes of low performance is not optimal operational performance, as well as damage to the water meter and the IPA resulted in very big problems of water leakage. For that carried on in an effort to increase the performance of taps as optimizing operational performance and the optimization of human resources. Besides physical action plan efforts through customer water meter replacement, repair IPA, replacement/renewal of piping systems, terameter and providing other support, which is expected to suppress leakage of water so it can improve the performance of the PDAM Tirta Kampar.
