PENGELOLAAN LINEN HOUSEKEEPING (ROOM LINEN) DI HOTEL PANGERAN PEKANBARU

Abstract

Linen management in Hotel pangeran Pekanbaru need to be improved. Things are not managed perfecly. For example, lack of the number of various linen or linen is not in a good condition. These negative thing often cause some guest complain. This research is aimed to find out room linen rotation system, problem in management, and solution for existing problem. In collecting data, writer use observation and interview. Because there is only limited population, writer use sensus in analyze the data. Writer use univariat analysis technique. Over all, linen housekeeping management (room linen) in Hotel Pangeran Pekanbaru is not really bad. But some indicators shows that things must be fixed. For linen number, we can say that it as okay, but some kind of linen is still limited. The conclusion of this research is linen rotation system in Hotel Pangeran Pekanbaru can be categorized as a good one. But there is kind of linen which can not be rotated ideally because the linen number. It is caused by the number of linen which is out of order and laundry machine doest not function well. Treatment and using linen for other purpose are some solution that can be used for maintenance and linen addition.