ANALISIS KEPUASAN PENGUNJUNG TENTANG FASILITAS DI HUTAN WISATA KOTA DUMAI

Abstract

This research aimed to analysis of visitor satisfaction about the facilities of Tourism forest in Dumai City . This research aims : (1) to determine the response of the visitor about the facility of tourism forest at Dumai city, (2) to find out what are the constraints in the management of facility tourism forest in dumai city. sample in this research was 100 respondent. This research uses descriptive method to clarify the issues raised in this research. the results of this research indicate that based on the research results obtained on the analysis of visitor satisfaction about the facilities of tourism forest in dumai city could be quite good. this is proved by the acquisition of overall facility total score is 10,647 points. constraints in the management of tourism forest in dumai city are as follows: (1) the number of competitors or other tourist areas that offer exciting new concepts, likely to be closer to the city center allowing the visitors more easily reach the tourism areas. (2) the limitations of the existing facilities of the tourism forest in dumai city, both major facilities, support facilities and additional facilities. This limited facilities problem leads to visitors are reluctant to come back because there is not anything different from this tourism forest area. (3) the lack of funding from local agencies in an effort to manage existing facilities of tourism forests in dumai city. As the result of lack of funds, many facilities are needed but can not be realized. Beside that, the lack of funds also leads to the lack of rejuvenation of the facilities that already exist, so that resulting in damage to these facilities.