Suki, Norazah Mohd; SukI, Norbayah Mohd; Eranza, Datu; Razali, Datu; Sasmita, Jumiati
(2014-02-18)
This study aimed to examine the effects of aspects of airline service quality, such as airline / terminal tangibles and empathy on levels of customer satisfaction with service quality. The relationship between these levels ...