Abstract:
The research was conducted at the Mandiri Bank KCP Pekanbaru A. Yani in order to
determine significant differences the average number of customers and the average
waiting time in the system and the queue of Split Decision System. As well as the
significance and probability of no customers in the system utilization teller services
from Split Decision Systems at Mandiri Bank Pekanbaru KCP Ahmad Yani.
Data was collected with a probability sampling technique by random sampling, so
the data were taken at random in the queuing system is running at 10:00 to
12:00 and 13:00 to 15:00 hours on weekdays based on observations.
Observation is by observing and measuring the amount of the average customer
arrival (x) and the average number of customers served (μ) in a period of time
(hours) in the queuing system.
The results of the test sample t test showed that there were significant
differences in the average number of customers and the utility both in the
system and in the queue of Split Decision System. This is indicated the t value is
smaller than the table t, and no significant difference on average waiting time
and the probability of no customers in both the system and the queue of Split
Decision System. This is indicated the t value greater t table is obtained, and for
the number of teller enabled to obtain the optimal cost is 7 teller’s for a
transaction < 25 million and 4 teller’s for a transaction > 25 million in the
Mandiri Bank..
