ANALISA KEPUASAN PENGGUNA APLIKASI PEDULILINDUNGI MENGGUNAKAN METODE TECHNOLOGY ACCEPTANCE MODEL DAN END USER COMPUTING SATISFACTION

Abstract

PeduliLindungi is an application developed to assist relevant government agencies in tracking to stop the spread of Covid-19. This system is expected to provide convenience for every user, therefore it is necessary to analyze user satisfaction of an application to find out whether the performance of a system is relatively good or not, whether it is in accordance with user needs or not. The method used in this study is the TAM and EUCS methods and data processing uses Smart-PLS. After processing the data, based on this research it can be concluded that user satisfaction using the TAM method is 100%, while user satisfaction using the EUCS method is 80%. Based on these two calculations, Indonesian users' satisfaction with the PeduliLindungi application has a positive effect.