Abstract:
Perumdam Tirta Siak Pekanbaru is a regionally owned company (BUMD) in the
field of community drinking water services in Pekanbaru City that has a mission to
improve company performance that is oriented towards excellent service so that it
can become a service business unit that the Pekanbaru City Government can be
proud of. It can be achieved in various ways, one of which is the application of
information technology that is effective, efficient, and aligned with company goals.
However, Perumdam Tirta Siak Pekanbaru has never conducted a specific
assessment of the level of IT governance capability. This study aims to determine
the current and expected level of information technology governance capability in
the APO14 - Managed Data and BAI06 - Managed IT Changes processes and
provide recommendations for improvements using the COBIT 2019 framework and
ISO/IEC 27001. This research indicates that the capability level of APO14 –
Managed Data and BAI06 – Managed IT Changes processes is at level 2, while the
expectation level obtained through design factor analysis is at levels 3 and 4. It
shows that there is a gap between the current and expected levels. This research
identifies recommendations for improvement that highlight the formulation of IT
Standard Operating Procedures (SOP), especially in the processes of managing the
life cycle of data, archiving, retention, and backup, as well as managing IT and
documentation changes at Perumdam Tirta Siak Pekanbaru. Implementation of the
recommendations will create effective governance that aligns with company goals.
