Abstract:
The Communication and Information Department of Pelalawan Regency is a
government agency that carries out government affairs in the fields of communication,
informatics, statistics and coding. In the use of information technology in an agency, it is
necessary to have governance that functions to ensure that IT in the agency can play a
role in controlling and directing the agency in the process of achieving goals effectively.
So to measure the level of ability of The Communication and Information Department of
Pelalawan Regency used COBIT 5 framework and carried out on the DSS (Deliver,
Service, and Support) domain, focusing on the DSS01 and DSS05 subdomains. In this
study, the DSS01 subdomain had a value of 63,58% with a rating of "L" or largelly
achieved. For the DSS05 subdomain, it had a value of 68,37% with a rating of "L" or
largely achieved. So it can be concluded that the level of capability The Communication
and Information Department of Pelalawan Regency Regency was at level 1 for the DSS01
subdomain and the DSS05 subdomain.
