ANALISIS TATA KELOLA TEKNOLOGI INFORMASI MENGGUNAKAN COBIT 5 DI BADAN PENANGGULANGAN BENCANA DAERAH PROVINSI RIAU

Abstract

Information technology (IT) is one of the important parts for Riau Disaster Management Agency. Riau Disaster Management Agency has the duty and authority to assist the Governor in carrying out supporting functions for government affairs which are regional authorities, this makes Riau Disaster Management Agency must provide public services. In order to provide optimal services to the community, a good IT governance is needed in the implementation of its governance. Governance is important to improve services and achieve the vision and mission Riau Disaster Management Agency, but research related to the implementation of IT governance, especially for Riau Disaster Management Agency has never been a major subject in research in the IT sector in particular. This study aims to analyze the information technology governance of Riau Disaster Management Agency in conducting and managing their services using the COBIT 5 framework. The data collection techniques in this study are literature studies, observations, interviews, and dissemination of questionnaires. This study focuses on the DSS (Deliver, Service, and Support) domain process which emphasizes the DSS06 subdomain which is the management of IT business process control implemented in the organization. The results of DSS06 with base practice scale is 3,17 (Largely Achieved) and work product scale is 3,25 (Largely Achieved). Based on these results, it can be concluded that the level of IT capability achieved by Riau Disaster Management Agency is level 1 for DSS06, which means that the process has reached the goal of the process but has not been managed properly.