Abstract:
The University Of Riau Hospital website is a system that is used as a means to
access information about the University Of Riau Hospital more quickly via an internet
connection. The system is expected to provide convenience for every user. As time goes
by, of course it is necessary to evaluate to measure whether or not the interface on the
website can affect user satisfaction. The purpose of this study was to evaluate and
measure the level of quality and success the University Of Riau Hospital website using
the heuristic method and provide recommendations for improvement as a solution to
improve the quality of the website. The heuristic method is a method for evaluating
interface using 10 heuristic variables, so that they can identify problems in the website
interface design. The results obtained in the calculations in this study were that the
highest percentage index with a excellent category, namely on the principle of Aesthetic
and minimalist design with A1 code of 96,00% and recognition rather than recall
principle with R2 code of 92,00% and lowest percentage index with a adequate
category, the principle of Visibility of system status with a V2 code of 52,00%, the
principle of Visibility of system status with a V1 code of 60,00% and the principle of
User control and freedom with a U2 code of 60,00% as a usability problem so that
recommendations for improvement was needed to be given.
