EVALUASI KEPUASAN PENGGUNA PORTAL KULIAH KERJA NYATA UNIVERSITAS RIAU MENGGUNAKAN METODE END-USER COMPUTING SATISFACTION (EUCS)

Abstract

Portal Kukerta is an academic portal provided by the University of Riau for managing data about the activities of students study service program (Kukerta). The purpose of this research is to know the level of user satisfaction in Portal Kukerta of Universitas Riau by using End-User Computing Satisfaction (EUCS) method. This method consists of five measuring values, there are: content, accuracy, format, ease of use, and timeliness. This study uses the approach of Importance Performance Analysis and User Satisfaction Index to analyze the data. These research subjects were 100 (one hundred) people, namely Riau University students who had participated in Kukerta activities in 2020. Stages in this study include questionnaires, validity test, reliability test, questionnaire distribution, EUCS method data analysis, mapping into science diagrams, and determine the User Satisfaction Index. Based on the overall calculation results, the user satisfaction index (IKP) is 64,99%.