Abstract:
Riau University’s handbook was prepared to support the implementation of
educational programs and provide guidance to the academic communities who need
information about various rules and procedures that exist in the campus environment.
However, there are drawbacks to using the handbook, such as the efficiency of the
media itself. The solution is to develop a chatbot system that can operate on an instant
messaging platform as a communication medium for questions and answers that can
provide information quickly and accurately without having to install it on the
smartphone. The chatbot system uses the Boyer Moore pattern matching algorithm
and the Jaro Winkler Distance algorithm in the preprocessing process of spellchecking
text which is implemented with the Python programming language and
Telegram API as a medium to receive and answer questions from users. The results
showed that the chatbot could provide answers to users with an answer accuracy rate
of 95.2% and a system acceptance rate of 86.5% or strongly agree.
