EVALUASI KUALITAS KINERJA WEBSITE REMUNERASI UNIVERSITAS RIAU MENGGUNAKAN METODE WEBQUAL 4.0

Abstract

This study aims to evaluate and determine user expectations and assessments of website performance, as well as indicators that must be improved to support the improvement of the quality of the remuneration website of the University of Riau. This study uses the webqual 4.0 method for its indicators, then the data is analyzed using Importance Performance Analysis. The questionnaire was distributed to 13 active lecturers who teach in the Computer Science department. The results of this study indicate that the overall quality of the performance of the University of Riau remuneration website is in accordance with user expectations. Based on the results of the IPA diagram mapping, although there are no attributes included in quadrant I, improvements can be made to indicators that have a value of < 100% compliance, namely indicator 2, indicator 14 and indicator 15. for indicator 2 access to remunerasi.unri.ac.id TED en can be done quickly, the recommended recommendation is to implement Minify. Minify is the process of reducing repetitive or unnecessary data in HTML, CSS, and JavaScript without reducing the quality that is displayed in the browser. That way the browser will read data on web pages faster. For indicator 14; the website is equipped with a username and password, and indicator 15; users feel safe in submitting personal data, these two indicators are related. The recommended recommendation is to implement Two Factor Authentication. This feature performs the identity verification process 2 times. This feature works by sending a verification code to a phone number that has been previously registered to the account or system.