Abstract:
Information technology is an important part for the Riau University Library in
performing and managing its activities. The Riau University Library information
centers related to references and academic materials are collected, processed and then
distributed to users. Therefore, it is important for the library to provides services and
information that is actual, accurate, fast and accessible. The library has a vision,
mission, goals and strategic plan that aims to improve information technology in
performing and managing their processes. This research aims to analyse the
information technology governance the Riau University Library in performing and
managing their services using COBIT 5 framework. This research focuses on DSS
domain process which hemphasizes on two subdomain (DSS01 and DSS05) The results
DSS01 with a base practice scale of 2.75 (P) and a work product scale of 3.25 (L).
Whereas, DSS05 with base practice scale is 3.21 (L) and work product scale is 3.43 (L).
Based on these results, it can be concluded that the level of IT capability achieved by
the Riau University Library, are level 0 for DSS01 and level 1 DSS05.