SAMANTHA, IRA2013-01-282013-01-282013-01-28Arbi Sahurihttp://repository.unri.ac.id:80/handle/123456789/1656ABSTRACT The existence Petala Private Hospital or the Hospital is anticipating Petala Earth Pekanbaru Riau public health services are increasingly difficult to obtain health services organized by the government, therefore the initiative of the regional government of Riau Province who initially wanted to facilitate health services for civil servants region, the Hospital was established Petala Earth today expanded its services to the general public, along with the establishment of the Hospital building Petala Earth is located at Jalan Sotomo Pekanbaru. To maintain the existence of the Earth's Hospital Petala partly subsidized by the Government of Riau and partly the result of his own business again, but this condition is not expected to be forever, then one time subsidy will be reduced due to increased number of patients seeking treatment at the Hospital Petala Earth This is how the key is health care to the patient, how the Earth's Hospital Petala can give satisfaction to the customers, because the more satisfied people treated at the Hospital of the Earth Petala the more the patients who came for treatment and the greater the level of the company. This study aims to determine the level of public satisfaction with the services at the Hospital Petala Earth, refers to the concept Tjiptono (2004: 146), is the level of satisfaction feelings after comparing the performance (results) that he felt his expectations. By taking the 40 respondents who are and have been treated at the Hospital of the Earth as a aksindel Petala result that the level of satisfaction of treatment responders who received health care from the category fairly satisfied only slight constraints PNS care in patients treated more than public patients, by It is recommended to public patients, therefore it is suggested by the leadership of the Hospital Pekanbaru Petala Earth is no longer such unfair treatment.otherPelayanan publikRumah SakitKepuasanstudent Paper Post Degree