ARTIKEL PENELITIAN EVALUASI PELAKSANAAN PELAYANAN DI INSTALASI FARMASI MENGACU PADA STANDAR PELAYANAN MINIMAL DI RSUD SAWAHLUNTO TAHUN 2012

Abstract

Hospital must give health service that originate with minimal standard of service of hospital. Realization of minimal standard of service of hospital must do at all of unit service. Pharmacy service is a direct service and be responsible to patient that related with pharmacy product to get sure output for raise quality of life of patient. For that purpose, must have to evaluation of service realization that originate from the standard of minimal service. This research aimed to evaluate the service realization at outpatient pharmacy at RSUD Sawahlunto. This research use method an qualitative and quantitative description quota sampling study in 138 respondents. To get describe of waiting time of medicine preparation and costumers satisfaction, research uses a questionnaire that calculated using SPSS program. From the research it was found that waiting time for preparation finished drug 5,4 minutes for each medicine, waiting time for preparation personalized drug 13 minutes and 2 seconds for each medicine, waiting time for preparation finished drug 20,1 minutes for each recipe, and waiting time for preparation personalized drug 32,8 minutes for each recipe. From the research it was found that the number of costumers satisfaction is 81,9%.