KOMUNIKASI KEPEMIPINAN DALAM MENINGKATKAN PELAYANAN PUBLIK PADA DINAS KOMUNUNIKASI INFORMATIKA DAN PENGOLAHAN DATA ELEKTRONIK PROVINSI RIAU

Abstract

Today, information must be an important thing for many people. It also must be a thing which is easy to get in whenever and wherever we are. Information is provided based on the need of peple themselves. Information communication department and PDE in Riau Province have tried to increase the public service for people as good as possible in order to make them easy to get information. Diskominfo has provided two accesses people to get the information, they are by using media center and using portal. Diskominfo introduce them by socializing to people and government in workshop, interactive dialogue, and so on. This study used qualitative method which is a method that used by getting the data based on the fact in real life by using interview, documenting, and observing. There are twelve informants of this study that consist of (Kadis, UPT of Media Center and Public Information). The writer used Miles Interactive Data analysis model Hubermen model and used validation checking technique by participating ang triangulation. The result of this study shows that this communication is good enough, even though it hasn’t maximal yet. It’s caused by the leader is rarely in the office. The communication, down, and horizontal communication. In order increase the public service, we have to be able to increase the employee work ethos by working faster, discipline, on time, and responsibility with job. The leader used transformasional communication model which is giving motivation to official in doing job.