Abstract:
This research is motivated by a not optimal education and training of employees
held by PT. Health insurance (Persero), it is seen from the services provided by
employees of PT. Limited health insurance to the public. This study aims to
determine the benefits of education and training of employees at PT. Branch askes
Pekanbaru. The study site is located in the PT Askes (Persero) Branch Pekanbaru
is located at Jalan Jend. Sudirman No.. 3 Pekanbaru. Subjects were those who
knew or completeness of the information nor the object of research. The main data
collection techniques or the use of primary interviews / interview. The results
prove that the benefits derived from education and training PT. Health Insurance
can be obtained with a more competent employee in performing his job duties and
obligations. PT. Health Insurance also gave birth to a qualified employee as well
as increased performance are positive so make a real contribution to the
continuation of PT. Health Insurance and generate priority of customer service so
as to materialize the motto "Customer Service Beyond Expectations".
