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ANALISIS PENGAWASAN PIMPINAN DAN PENGARUHNYA TERHADAP PELAYANAN PUBLIK DI PT. POS INDONESIA PEKANBARU TAHUN 2011-2012

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dc.contributor.author Riyendi
dc.date.accessioned 2013-08-28T04:01:26Z
dc.date.available 2013-08-28T04:01:26Z
dc.date.issued 2013-08-28
dc.identifier.other Muchtar Rahmat
dc.identifier.uri http://repository.unri.ac.id:80/handle/123456789/5164
dc.description.abstract Seeing faced increasing competition, has forced PT. Pos Indonesia as the pioneer freight forwarding companies in Indonesia, to improve the service system. PT. Pos Indonesia should begin to focus more on marketing to customers and dimensions of service quality applied in their entirety by PT. Pos Indonesia to determine the wants and needs of customers, and provide better services to customers to create customer satisfaction, which in turn can achieve customer loyalty. With the improvement of care services provided by PT. Pos Indonesia Pekanbaru, as well as the concept of customer-centric marketing, as well as the best service that is closer and friendly to customers, will be able to pull back the customer's interest to avail the services of shipping services at PT. Pos Indonesia Pekanbaru. Production at PT services. Pos Indonesia Pekanbaru, there was a decline in achievement in virtually all post production services, from 2011's 484 209 units of service activities included Overnight Mail (SKH), Expres Mail, Express Mail Service (EMS), and Listed Overseas (RNL), but experienced activity decline to 145 269 units in 2012. Resulting in deterioration in service activities by 338 940 or 53.8%. This study aimed to analyze the influence of leadership oversight of public services in PT. Pos Indonesia Pekanbaru 2011-2012. The method used in the study using qualitative methods, the quantitative data. Respondents of this study is the number of 30 employees at PT. Pos Indonesia (Persero) Regional Office Business Post Sudirman Pekanbaru. Data were collected by questionnaires, interviews and documentation. The results showed Monitoring Analysis and Influence Leadership in Public Services PT. Pos Indonesia Pekanbaru Year of 2011-2012 seen: setting gauges, conducted an assessment / evaluation, and conduct corrective action / correction, the conclusion can be stated as follows: 1) Control the leadership of the public service of PT. Pos Indonesia Pekanbaru Year 2011-2012 is good enough for almost all aspects of monitoring the gauge set, conducted an assessment / evaluation, and conduct corrective action / correction capable leadership effectively implemented. 2) Implementation of effective supervision is one reflection of the managerial effectiveness of a leader, it is proved by the weakening of supervision will reduce the level of productivity in 2011-2012 nearly all service divisions. en_US
dc.description.provenance Submitted by muchtar rahmat (amek_evo@yahoo.com) on 2013-08-28T04:01:26Z No. of bitstreams: 1 JURNAL RIYENDI.pdf: 201613 bytes, checksum: 26ed1fc0037bb97cb47782d2b7567a64 (MD5) en
dc.description.provenance Made available in DSpace on 2013-08-28T04:01:26Z (GMT). No. of bitstreams: 1 JURNAL RIYENDI.pdf: 201613 bytes, checksum: 26ed1fc0037bb97cb47782d2b7567a64 (MD5) en
dc.description.sponsorship Ishak en_US
dc.language.iso other en_US
dc.subject Controlling en_US
dc.subject Leadership en_US
dc.subject Public Service en_US
dc.title ANALISIS PENGAWASAN PIMPINAN DAN PENGARUHNYA TERHADAP PELAYANAN PUBLIK DI PT. POS INDONESIA PEKANBARU TAHUN 2011-2012 en_US
dc.type student Paper Post Degree en_US


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