Abstract:
Seeing faced increasing competition, has forced PT. Pos Indonesia as the pioneer
freight forwarding companies in Indonesia, to improve the service system. PT. Pos
Indonesia should begin to focus more on marketing to customers and dimensions of
service quality applied in their entirety by PT. Pos Indonesia to determine the wants
and needs of customers, and provide better services to customers to create customer
satisfaction, which in turn can achieve customer loyalty. With the improvement of
care services provided by PT. Pos Indonesia Pekanbaru, as well as the concept of
customer-centric marketing, as well as the best service that is closer and friendly to
customers, will be able to pull back the customer's interest to avail the services of
shipping services at PT. Pos Indonesia Pekanbaru.
Production at PT services. Pos Indonesia Pekanbaru, there was a decline in
achievement in virtually all post production services, from 2011's 484 209 units of
service activities included Overnight Mail (SKH), Expres Mail, Express Mail Service
(EMS), and Listed Overseas (RNL), but experienced activity decline to 145 269 units
in 2012. Resulting in deterioration in service activities by 338 940 or 53.8%.
This study aimed to analyze the influence of leadership oversight of public services in
PT. Pos Indonesia Pekanbaru 2011-2012. The method used in the study using
qualitative methods, the quantitative data. Respondents of this study is the number of
30 employees at PT. Pos Indonesia (Persero) Regional Office Business Post Sudirman
Pekanbaru. Data were collected by questionnaires, interviews and documentation.
The results showed Monitoring Analysis and Influence Leadership in Public
Services PT. Pos Indonesia Pekanbaru Year of 2011-2012 seen: setting gauges,
conducted an assessment / evaluation, and conduct corrective action / correction, the
conclusion can be stated as follows: 1) Control the leadership of the public service of
PT. Pos Indonesia Pekanbaru Year 2011-2012 is good enough for almost all aspects
of monitoring the gauge set, conducted an assessment / evaluation, and conduct
corrective action / correction capable leadership effectively implemented. 2)
Implementation of effective supervision is one reflection of the managerial
effectiveness of a leader, it is proved by the weakening of supervision will reduce the
level of productivity in 2011-2012 nearly all service divisions.
