Abstract:
The Issues raised in this study is service delivery of BBNKB and service
strategies of BBNKB in UPT Pekanbaru Selatan. There are two types of services,
namely BBNKB-1 and BBNKB-2. BBNKB-1 is for new vehicles and BBNKB-2 for
used vehicles or change owners. The foundations for BBNKB is the Law on Local
Taxes and Levies The foundations for BBNKB is the Law on Local Taxes and
Levies and Riau Provincial Regulation No. 12 year 2011 about BBNKB.
The procedure starts from the counter service registration, cashier and
Counters taking registration / SKPD and TNKB. Requirements based on the
Instruction of the Minister of Defence and Security, the Minister of Home Affairs
and the Minister of Finance Nomor Ins/X/1999; 6/IMK.014/1999 dan 29 tahun
1999 about Implementation of one-stop unified administrative system in
publishing STNK, STCK, TNKB, collection of PKB, BBNKB and SWDKLLJ.
The results showed BBNKB services affected by the coordination of Police
(reg publishers, vehicle registration, and TNKB) UPT South Pekanbaru
(publisher SKPD) and Services Prog (publisher swdkllj) because BBNKB
attached reg serviced, vehicle registration and TNKB the police authority, the
limits penyelesaianan maximum time is based on the completion of the
replacement / modification / publishing reg requiring completion time for 14 days
of work, while publishing SKPD, vehicle registration and tnkb generally
completed within 1-3 days. BBNKB-1 rate is 10% of the sale value of motor
vehicles (NJKB) and BBNKB-2 rate is 1% of NJKB.
