Kualitas Pelayanan Pada Objek Wisata Kolam Renang Ngalau Indah Kota Payakumbuh Provinsi Sumatera Barat

Abstract

The study looked at The study looked atThe study looked at The study looked atThe study looked atThe study looked at The study looked atThe study looked atThe study looked at the quality of service the quality of servicethe quality of service the quality of service the quality of servicethe quality of servicethe quality of servicethe quality of service the quality of servicethe quality of service the quality of service the quality of servicethe quality of service at attractionsattractions attractionsattractionsattractionsattractions attractions BeautifulBeautifulBeautifulBeautiful Beautiful SwimmingSwimming Swimming PoolPool grotto grotto grotto Payakumbuh.Payakumbuh.Payakumbuh.Payakumbuh.Payakumbuh. BackgroundBackgroundBackgroundBackgroundBackgroundBackground Background research research researchresearch research was to determine thewas to determine thewas to determine the was to determine the was to determine the was to determine the was to determine thewas to determine the was to determine the was to determine thewas to determine the services provided services provided services providedservices provided services providedservices provided services providedservices provided by theby theby theby the by the attractionattraction attraction attractionattraction attraction to to the customers.customers. customers.customers. This is important This is important This is important This is important as a as a as a as a reference in reference inreference inreference in reference inreference inreference inreference in order to deliver order to deliver order to deliver order to deliver order to deliver order to deliver order to deliver service service service improvementsimprovements improvements optimum optimum optimum satisfaction satisfaction satisfaction satisfactionsatisfaction satisfaction The main problem as an institution in the field of tourism services that have a lot of competitors is whether the services provided are in line with consumer expectations or not. Therefore, the attraction grotto Beautiful Swimming Pool Payakumbuh required to always maintain trust by improving the quality of service in order to increase consumer satisfaction. This study aimed to determine the quality of service at attractions Beautiful Swimming Pool grotto Payakumbuh is good or not. To determine the obstacles to improving the quality of care in type obek grotto Beautiful Swimming Pool Payakumbuh. The research method in this study is a qualitative description method which describes the overall concept is the translation of events, research data obtained from primary and secondary sources, this study data collection from observations, interviews, and distributing questionnaires to visitors. This research technique using Likert scale that is designed to allow the respondent to answer a variety of levels on each object to be measured and the data analysis of this research is a qualitative description. In this study, the quality of service in a beautiful grotto swimming attraction Payakumbuh West Sumatra Province, it is known that the quality of services provided enough attraction good.This employees because many komplent-komplent given visitors about the quality of service, so that the manager with employee little by little improve the service they provide to pengunjung.kuaitas attraction so much better