Abstract:
This research is conducted to analyze the influence of emotion marketing and
experiential marketing to customer loyalty Pondok Khas Melayu in Pekanbaru on Jl.
Jend. Sudirman. The research consists of a dependent variable that customer loyalty
(Y) and seven independent variables such as emotion marketing consists of product
(X1) and equity (X2), while experiential marketing consists of sense (X3), feel (X4),
think (X5 ), action (X6) and relate (X7). The population is the research a the
customer’s of Pondok Khas Melayu with a sample of one hundred respondents by
using purposive sampling. Data analysis using quantitatif methode with SPSS version
seventeen.
The result of this research convey that all of the independent variables
simultaneously affect the customer loyalty significantly. At partially test only sense
has affect significantly while the others independent variables affect not significantly.
Adjusted R square show at moderate level (fifty six point two percent). It mean fourty
three point eight percent has affect by other variable beyond this research.
The conclution this research show only variable sense has affect to customer
loyalty significantly. Therefore Pondok Khas Melayu restaurant should be pay
attetion seriously to other independent variables this other to enhance the customer
loyalty by delivered member card system, customer gathering, special discount /
point value for member, etc.
