DESIGNING SIMULATION MODEL USING PRO MODEL FOR PATIENT SERVICE SYSTEM
No Thumbnail Available
Date
2014-02-25
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Simulation is the limitation of a dynamic system using
a computer model in order to evaluate and improve system
performance. Tutus Medika Polyclinic as case study in this
paper, currently serving two health services, namely public
service and dental service. Tutus Medika Polyclinic has large
number of patien ts resulted a queue where patients have to wait
in a long period of time to obtain medical care, especially if there
is a patient's health condition that is not possible to wait any
longer. The problem that arises is how to determine how many
doctors that possible to s~rve patients. This research aims to
desien a simulation model of patient, that can assist manaeement
in systems analysis and decision "1aking of current conditions
system so it can improve the quality ·of service to patients. From
the research desien of a simulation model usine Pro Model
software. obtained the result that the proposed improvement to
occur in the form of performance improvements increase the
number of patients served by a chane:e of 63.88%. the time
change in the system for the general doctor patients for 60.2%
and the change in time within the system to the dentist at 38.9%.
Description
Keywords
Model, Queue, Simulation, Pro Model