Abstract:
Proof of Motor Vehicle owners will certainly immediately know that it
is a proof of vehicle ownership as proof of legal ownership and the source of
identification. interesting not all know the process of getting proof of vehicle
ownership (reg) this or breakthroughs that made the agency issued a policy that is
given the authority to administer the Police of the Republic of Indonesia through
the Directorate of Traffic Police of the Republic of Indonesia. Duplicate BPKB
Publishing process with an online system service improvement strategies with the
police in order for the issuance of reg can be effective, efficient and powerful
results for
This study aims to describe the implementation of Book Publishing Process
Owner Vehicle Traffic Police Directorate of Duplicates Riau. The research was
conducted in the city of Pekanbaru police agencies through the Directorate of
Traffic. The data obtained by interviews was analyzed qualitatively and with
interpretation.
In line with the above research objectives, the research is BPKB Section Chief,
Section of reg affairs officer, Pamin Si BPKB, Police, Police, Head of Print Media
and society in general, which is the scope of the relationship system in the process
of issuing the duplicate reg. As many as 43 samples taken from a population while
the sampling technique used in this study is the purposive sampling technique.
The data obtained directly from informants through observation and interviews.
Then secondary data is data that has been processed in the form of text and
dukumentasi.
The results showed that the Motor Vehicle Owners Book Publishing Duplicate
Directorate of Traffic Police Riau who use the online system is not running or has
been able to accommodate a maximum of petition or request the entire
community. Top level system process using 10 counters publishing arrangement
with the specified requirements are too burdensome dianggapkan partly applicant
and convoluted procedural passed, so the achievement of the publishing process
BPKB Duplicate yet reached maximum service process or have not reached a
pretty good process.
