EFEKTIVITAS KOMUNIKASI INTERPERSONAL PADA DINAS KEBUDAYAAN DAN PARIWISATA PROVINSI RIAU

Abstract

Interpersonal communication is communication plays an important role in organizational life. Therefore, the effectiveness of the communication is necessary to keep the organization running well in the relationship between employee relationship with the leader or fellow employees. In other words, this communication can be occur vertically, horizontally and diagonally. On this occasion, the researchers conducted the study at the Department of Culture and Tourism of Riau Province, where effective interpersonal communication will have a positive effect on the activities at the Department of Culture and Tourism of Riau Province. Be it in fostering harmonious relationships with employees, to improve the organizational climate for better, until the achievement of organizational goals. This research uses descriptive qualitative research methods, done by drawing comparisons between theory and practice in the study site and analyzed so that conclusions can be drawn and suggestions. The study subjects were 10 people, consisting of two people representing each field at the Department of Culture and Tourism Office Province of Riau. Types and sources of data consists of primary data and secondary data. Data was collected by observation, interviews, documentation, and assigned study literature. Informan setting study using purposive sampling technique to note that the informants representative of the population, this study make a selection method based on katakteristik certain informants who are considered to meet the criteria and characteristics of the population that has been known in advance. Techniques of data analysis done with a qualitative approach, while engineering data validity checking is done by extending participation and triangulation. The results of the study found that interpersonal communication effectiveness at the Department of Culture and Tourism Office Province of Riau works quite effectively. In this study also found that the intensity of communication and face-to-face communication is necessary to maintain a harmonious relationship between leadership and employees. interpersonal communication between employee needs to be done well in order to work or outside of work hours. Communication directly felt better than using the communication media viewed from effectiveness level. Interpersonal communication will work effectively if openness, empathy, being supportive, positive attitude, and equality can be occur. Motivation is a factor that needs to be improved at the Department of Culture and Tourism Provision Riau. Moreover , there are inhibiting factors, namelstructured communication make it run more rigid communication