STUDI MODEL ANTRIAN M/M/m DAN OPTIMALISASI PELAYANAN TELLER PADA BANK CENTRAL ASIA (BCA) KCU SOEDIRMAN PEKANBARU

Abstract

The research was conducted in Pekanbaru Bank Central Asia in order to determine significant differences the average number of customers and the average waiting time in both the system and the queue of Split Decision System. As well significance and probability of no customers in the system utilization teller services from Split Decision System in Bank Central Asia (BCA) KCU Soedirman Pekanbaru. In this study using a comparative descriptive analysis by t test. The results of the test sample t test showed that there were significant differences in the average number of customers and the utility both in the system and in the queue of Split Decision System. This is indicated by the t value smaller than t table, and there is no significant average waiting time and the probability of the customer either do not exist in the system and in the queue of Split Decision System. This is indicated by the t value greater t table obtained. Number teller enabled to get the optimal cost is 7 teller for a transaction <20 million and 4 teller for a transaction> 20 million.