Analisis Tingkat Kepuasan Mahasiswa Terhadap Kinerja Dosen Dalam Pembelajaran Pada Program Studi Pendidikan Ekonomi Universitas Riau

Abstract

This research background of expectations of students as an educational service user, who expect the performance of teacher as a transmitter of educational service running optimally educational process, such a using an variation method in the learning process, teachers were present on time, running UAS, UTS and timely, as well as the return of exam answer sheets to the students. This study aim to determine the level of students satisfaction on the performance of teachers in the teaching on the course for the University of Riau economic education. This research was conducted to study economic class of 2009, amounting to 77 people with a sampling technique using total sampling method. From the result of research conducted by descriptive analysis techniques can be seen that of the five dimensions of tangible, reability, responsiveness, assurance, empathy and the results show the level of studens satisfaction are satisfied