Abstract:
A chatbot is a digital communication application that has the potential to facilitate
users in finding information. The limitation of oral communication has been one of the
challenges for the academic staff at SMK Negeri 2 Pekanbaru in obtaining information
such as scholarships, internship programs, E-repor, and others. This research uses the
forward chaining method. With this method, the chatbot can provide answers related to
the services of SMK Negeri 2 Pekanbaru based on the collected facts. There are 8
categories in this research that will be incorporated into the application system using
forward chaining reasoning techniques. The results of this research show that the
forward chaining method has been successfully applied to the academic service chatbot,
providing information based on the responses given by the chatbot.
