Abstract:
ABSTRACT
Services have an important role to fulfill or to give satisfaction to the customer. Thus, employees are expected to be more careful in the execution of his work, especially relating to the provision of service to customers. So with the services rendered by employees that would provide satisfaction to the customers. So is the ability possessed by PDAM employees Bukittinggi.
Bukittinggi taps should provide the best service to its customers in order to create services that customers expect excellent service. The phenomenon that occurs in Bukittinggi taps this lack of water distribution resulting in lower amounts of water discharge home-home customers at result from a pipeline leak that occurred at some point.
In addition to the lack of adequate facilities owned by the water companies, the performance of an employee that occurs on the ground that he responded quickly enough employees attitude towards complaints by customers is also an important factor also in the provision of service to customers. In addition to employee performance, completion or fulfillment processes for clean water that has been purchased by customers who do not also take some time desired by the customer.
