Abstract:
Enterprise architecture planning aims to plan or manage all aspects of IS/IT and business
processes in an agency or company. The Riau Province Tourism Office is one of the
agencies that is a factor in economic growth and regional development which plays a
role in managing tourism resources and promoting tourist destinations. However, the
challenges faced by the Tourism Department are that system implementation is not
optimal and there is a lack of integration between systems. Therefore, mapping business
service requirements is needed to find out services that require enterprise architecture
planning. This research produces two business/service needs, namely, improving tourism
destination management and increasing tourism promotion.
